New Campers FAQ ~ Guests see below for misc info

Please call or text (828) 228-6882 or email us at riverpointerv@gmail.com if you cannot find an answer to your question.

What are your amenities?

Our standard amenities are 20/30/50 amp power, septic, water, strong wifi with streaming Spectrum TV, and generous 50x60 sites (approximate). No pool. Instead of a destination park, we are a quiet park for guests to enjoy a relaxing home base for the various area activities. We'd love to see you!

Public Septic Dump Station and Propane Fill Station

We have a self-service septic dump station on site. The fee is $10, exact cash only in dropbox. For propane refills ($4 per gal) call Wendy (828) 795-0757 Mon-Fri, 9am - 3pm or Pat (864) 216-3301. If you are a Guest please place your tank by the site marker for refill.

Bathhouse and Laundry

Four individual lockable bath units for safety.

NO SMOKING OR PETS AT THIS BUILDING PLEASE.

We clean regularly and ask that you leave it clean and ready for the next guests. Coin operated laundry takes quarters. There's a change machine and vending for washing products. Please don't leave laundry unattended and clean the dryer lint trap when you're finished.

Do you offer seasonal or long-term monthly rates?

We offer month-to-month stays for certain situations - building a house, looking for land or house, temporary work, seasonal - which qualify as non-accommodation rental in NC. We may do a random background check. Sorry, because of zoning in Burke County, we cannot offer annual, long-term or permanent stays. There is a $200 deposit required at booking to hold a reservation which will be returned on departure or applied to penalties, delinquent rent, damage, or trash on the site after departure. THIS DEPOSIT IS SEPARATE - NOT PART OF YOUR FIRST MONTH'S RENT.

On arrival, we invoice a full month, then invoice every 30 days thereafter. Electricity invoiced 1st each month. The last rent invoice is prorated for a partial month. Please provide adequate notice if your plans change.

Do you allow tiny homes or park models?

Sorry, we only accommodate RVs & campers.

Do you have any waterfront?

Although we own land all the way south to the Catawba River, there is a high bluff overlooking the river and a road that loops around to the homes behind the park. At this time, we are not allowed to build any structures on the riverbank. It's very steep down to the water from the bank.

Do you give any discounts?

We have a 10% discount for documented Veterans, Active Military Personnel, Active and Retired Law Enforcement Officers. We do not have discounts for AAA, AARP, Sam's Club, or other membership organizations. Be sure to let us know your status when you make a reservation - sometimes we forget to ask.

Are you pet friendly?

Absolutely! However, after some bad experiences, we have a limit of 2 dogs under 50 pounds. Cats and other pets aren't usually outside, so there are no limits there. We love dogs, but not barking, digging, and poop. An adult must be with them at all times with them on a physical leash, line, or crate kept on the gravel. It doesn't count if you tie them outside to watch them from inside your RV. They must be inside your RV when you leave without them to work or go out.

Do you have a camp store for quick supplies?

We're a small park with only 42 RV sites, so we don't have an onsite office or store. We do "touchless" check-in and check-out, but we're easy to reach. Shopping is very close and Walmart and other delivery services come to us. The town of Glen Alpine is only about 1.5 miles with a great post office, dollar and convenience stores, and more. Morganton is a good-sized city only 4 or 5 miles to Walmart, restaurants, pharmacies, etc.

Guests - Please read before arrival...

Our Park roads are one-way for RVs and trailers, so check the map.

Bearing left after entering the park, the first road is for RVs on Sites 01 to 29 with back-ins on the left and pull-thrus on the right. The second road is for RV departures from 20 to 29, arrivals right Sites 30 to 37. The third road is for RV departures from 30 to 37, arrivals right Sites 40 to 45. The fourth road is for departures from 40 to 45, arrivals right for back-in sites 50 to 55.

Traveling inside the park, try to travel south towards the bathhouse/laundry. There will be times you need to go against the traffic to drop rent off at the shop or go meet one of our staff.

Everyone, just go 5 MPH and keep your eyes open.

We love our "touchless" check-in and think you will, too!

We're a small park with few employees, so our NewBook reservation system has many automated functions. You will receive a text shortly before your arrival and departure. Come in, hook up, and respond Yes to check in. When you're ready to depart, respond Gone. The system will check you in and out, plus let us know your status.

PLEASE BE SURE TO RESPOND TO OUR TEXTS OR CALL (828) 228-6882 😁

What do I do if I need to find a staff member?

We don't have an office or store at the park. You'll see Pat and Wendy out and about or on heavy equipment, so if you need them, Text is better and they'll respond soon. For Park issues, text or call Wendy (828) 795-0757 or Pat (864) 216-3301. For reservations, billing, or general questions text or call Shannon (828) 228-6882. You may get group texts from NewBook (828) 608-1413 and can reply, but use text (828) 228-6882 for faster attention.

Please don't assume if you talk to Pat or Wendy about changes in your plans, etc. that it passes to the reservations/billing system. They often think you're just sharing. 😄 Let us know by text or call. at (828) 228-6882

What do I do about mail and packages?

You can receive packages addressed to a registered guest followed by your Site #, c/o River Pointe RV Park, 971 Watermill Glen Alpine Rd., Morganton, NC 28655. Sometimes they will be delivered to your site by the carrier, sometimes left at the Shop. We'll bring around packages delivered to the Shop. If a small package is in our mailbox, we'll bring it to you after we check the mail. Feel free to check by text to Pat or Wendy if you're notified of delivery but haven't received it yet. We are not responsible for delivery problems or packages or mail for departed guests.

NC STATE LAW PROHIBITS LIVING IN AN RV AS A PERMANENT RESIDENCE

Since we aren't qualified as a permanent residence, we can't accept envelope mail for guests and must return mail to sender. Our address cannot be used for drivers licenses, identification, banking, etc. You can arrange a physical address, package and mail pickup with UPS downtown Morganton. Also, we met with the Glen Alpine Post Office (only 2 miles away) and they are happy to help. You can set up free General Delivery for a 30-day period. You can get a PO box in Glen Alpine cheaper than Morganton by showing a copy of your statement or receipt from the park. River Pointe RV Park statements cannot be used as evidence of NC residence.

How is the wireless network and streaming cable TV?

Our Spectrum WiFi is strong and includes streaming cable TV delivered through WiFi, not a physical cable. The wifi streamed TV runs best through a Smart TV or ROKU device which gives you more channels than the Smart TV. We can loan or sell you a ROKU if you need it or don't have a Smart TV. Let Kathy know. Spectrum doesn't work with an Amazon FireStick. We've had guests working from their camper with no problems. WiFi boosters don't improve your signal and may cause problems with your reception. You'll receive an email with the password, online help pages, and Spectrum numbers before your arrival.

If you're having trouble with the park signal, let us know (828) 228-6882.

Is it okay to pay with a credit card?

Actually, we prefer credit or debit cards. The fee we're charged is well worth the automatic deposit and posting to our NewBook system while making sure your account stays accurate and up to date. 😎

I want to pay with cash or check. How do I do it?

There is a secure lockbox installed in the door on the north side of the big shop building. For cash, please use an envelope with your name, site, pay period, and the amount enclosed. There are envelopes and a pen there if you need one.

Can you invoice my company?

Sure! We can set up a company account attached to yours and issue your invoices and receipts to the company name. We can also invoice directly to your company accounting department by email if your charges will be paid by them.

I need to have something repaired in my RV. Who do I call?

If you're not sure if it's your RV or the park, call or text Pat at (864} 216-3301 If it's in your RV, here's a list of some mobile repair businesses. You must verify that the contractor has a Certificate of Insurance on file with us before their scheduled arrival.

Mobile RV Service

Winter Conditions

With winter coming in, we cannot allow RV skirting. Our zoning requires that every RV appears temporary and ready to depart. We can have month to month guests but no structures or additions to sites. We get that question especially from guests from the northern states, but our weather is relatively mild. We protect our amenities like water supplies against freezing, but it is the guests' responsibility to protect the septic and water connections to their RVs. Please use heated tapes and do not let the water run continuously as a solution. Thanks!