New Campers FAQ ~ Guests see below for misc info

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With winter coming in, we cannot allow RV skirting. Our zoning requires that every RV appears temporary and ready to depart. We can have month to month guests but no structures or additions to sites. We get that question especially from guests from the northern states, but our weather is relatively mild. We protect our amenities like water supplies against freezing, but it is the guests' responsibility to protect the septic and water connections to their RVs. Please use heated tapes and do not let the water run continuously as a solution. Thanks!

Yes. We're a finished RV park with large sites and gravel pads, but will continue to make improvements by adding trees, landscaping, cement pads, and general improvements to the park.  We plan a Pavilion on top of the bluff overlooking the Catawba River for your general enjoyment and larger special events. Cabins, park models, tree houses, etc. are in the future development plans. 

Bearing left after entering the park, the first road is for RVs on Sites 01 to 29 with back-ins on the left and pull-thrus on the right.  The second road is for RV departures from 20 to 29, arrivals right Sites 30 to 37. The third road is for RV departures from 30 to 37, arrivals right Sites 40 to 45. The fourth road is for departures from 40 to 45, arrivals right for back-in sites 50 to 55.

Traveling inside the park, try to travel south towards the bathhouse/laundry. There will be times you need to go against the traffic to drop rent off at the shop or go meet one of our staff. 

Everyone, just go 5 MPH and keep your eyes open.

We're a small park with few employees, so our NewBook reservation system has many automated functions. You will receive a text shortly before your arrival and departure. Come in, hook up, and respond Yes to check in. When you're ready to depart, respond Gone. The system will check you in and out, plus let us know your status. THIS IS VERY IMPORTANT.

PLEASE BE SURE TO TEXT OR CALL (828) 228-6882 TO CHECK IN AND OUT. 😁

We don't have an office or store at the park.  Any time you have a question or need help, we try to be available.  You can text or call us at (828) 228-6882 and we'll notify our park staff.  You may get group texts from NewBook (828) 608-1413 and can reply, but text (828) 228-6882 for faster attention. 

Please don't assume if you talk to Pat or Wendy about changes in your plans, etc. that it passes to the reservations/billing system. They often think you're just sharing.  😄 Let us know by text or call.

For park or RV questions, info about Terms & Conditions, things not included in the T&C, requesting exceptions, call or text Pat at his park number (828) 604-6113. You can call or text our assistant, Wendy at (828) 795-0757. You'll see Pat and Wendy out and about or on heavy equipment, so if you need them, text is better and they'll respond soon. 

 You can receive packages addressed to a registered guest  followed by your Site #, c/o River Pointe RV Park, 971 Watermill Glen Alpine Rd., Morganton, NC 28655. Sometimes they will be delivered to your site by the carrier, sometimes left at the Shop.  We'll bring around packages delivered to the Shop. If a small package left in our mailbox, we'll bring it to you when we check the mail.  Feel free to check by text to Pat or Wendy if you're notified of delivery but haven't received it yet. We are not responsible for delivery problems or packages/mail for departed guests.

Since we can't serve as a permanent residence, we can't accept mail for guests. You can arrange package and mail pickup with UPS downtown Morganton. Also, we met with the Glen Alpine Post Office (only 2 miles away) and they are happy to help. You can set up free General Delivery for a 30-day period. You can get a PO box in Glen Alpine cheaper than Morganton by showing a copy of your statement or receipt from the park. Kathy is happy to give you one if you don't have a printer.  If you think mail was accidentally forwarded to the park or you're missing something, let her know.

Our Spectrum WiFi is strong and includes streaming cable TV delivered through WiFi, not a physical cable.  The wifi streamed TV runs best through a Smart TV or ROKU device which gives you more channels than the Smart TV. We can loan or sell you a ROKU if you need it or don't have a Smart TV. Let Kathy know. Spectrum doesn't work with an Amazon FireStick. We've had guests working from their camper with no problems. WiFi boosters don't improve your signal and may cause problems with your reception. You'll receive an email with the password, online help pages, and Spectrum numbers before your arrival.  

If you're having trouble with the park signal, let us know (828) 228-6882.

Actually, we prefer credit cards and adding debit cards and ACH payments soon. The fee we're charged is well worth the automatic deposit and posting to our NewBook system while making sure your account stays accurate and up to date. There's only one Kathy and she gets swamped. 😎

There is a secure lockbox installed in the door on the north side of the big shop building. For cash, please use an envelope with your name, site, pay period, and the amount enclosed. There are envelopes and a pen there if you need one.

If you think everything is fine with that card, it may be verification of the CVV or address information with information in our database. Processing Transactions where there is a mismatch on both ZIP and Address will result in an auto-decline. Transactions will also decline if the ZIP mismatches and address matches.

Sure! We can set up a company account attached to yours and issue your invoices and receipts to the company name. We can also invoice directly to your company accounting department by email if your charges will be paid by them.

If you're not sure if it's you or the park, call or text Pat at (828} 604-6113.  If it's in your RV, here's a list of some mobile repair businesses.